Handles Direct Information

About Us
At Handles Direct, we specialise in supplying high quality, modern hardware direct to the homeowner - i.e. the kind of products you DON'T see in your local DIY chain store. We have a huge selection on view here but there are many more products and styles available. If what you are looking for is not on view, please call. We want to help you.
It is important that you are completely satisfied with the service and products you receive from Handles Direct. If you have any comments or suggestions for improvements, please feel free to email us at admin@handlesdirect.co.uk. If you experience a problem or wish to register a complaint, please call Customer Service on 01924 481 716 - Monday to Friday 0900-1700 (national call rates apply). Full details of our Complaints Handling Procedure are shown here.

Buying from us
You can purchase products from Handles Direct in 5 different ways. Most customers choose to buy on-line through our SECPay secure encrypted transaction system. However, we also receive orders by phone, fax, email or by post. The choice of method is yours.
To buy online, simply browse the site and select the items you wish to purchase by clicking the "Buy" button alongside the product. Fill in the quantity required and your selections are then placed into a "virtual" shopping basket. When you have completed your selections, click on the "Checkout" button and provide the details required to complete the transaction.
We accept payment by Visa, Mastercard, Switch, Delta and Solo. If you are shopping from outside the UK, please place your order as normal and your credit card company will convert the transaction to your national currency on your next statement. All prices on this site are shown in UK £Sterling.
You may also purchase our products via phone, fax, email or post, using any of the cards shown above or by cheque. See below for how to contact us.

Delivery
Our standard delivery charge is £5.00 + VAT for any weight or number of items. This covers England, Wales, Scotland and Scottish Isles, Northern Ireland, Isle of Man, Isles of Scilly and Channel Islands.
For deliveries outside the UK, our tariff (for up to 5kg) is: Republic of Ireland - £30.00, Europe - £50.00, USA & Canada - £60.00, Far East and Australasia - £60.00 and Rest of World - £70.00.

Delivery Schedule
We always try to deliver your order as quickly as possible. 98% of our products are held in stock either by ourselves or by our UK importers. We aim for delivery to you within 2-10 days. International orders are generally received in less than 21 days.

Back Orders
On rare occasions, an item may be out of stock. If this occurs, we will contact you and discuss the options to either a) wait for the item, b) amend your order to a stock item or c) receive a full refund.

Tax Charges
For orders made from within the UK or the European Union, 17.5% VAT will be included. All other orders are free of VAT. If you are ordering from outside these areas, please ensure that you click the "Exempt" button to reduce VAT to zero.

Guarantee
We want you to be delighted with the products you purchase from us. All our products come with a 14 day money-back guarantee. If you feel they are unsuitable in any way, simply return the item(s) to us, in un-used and resaleable condition with the original packaging, for a swift refund. All products also carry a full 12 month guarantee against defects. We will replace, repair or refund any item which proves defective within 12 months of original purchase. Your existing consumer statutory rights in the UK are not affected by these conditions.

Copyright
All original content on this site is the property of Handles Direct Ltd. and Kestrel Programming Ltd. and as such may not be reproduced in part or in whole without prior written consent.
Handles Direct acknowledges the intellectual property rights of suppliers and manufacturers shown on this web site.

Reaching Us
If you need to contact us, please email us at sales@handlesdirect.co.uk. Alternatively, you can phone on +44 (0)1924 481 716, fax us on +44 (0)1924 481 726 or write to Handles Direct, Unit 2 Holme Bank Mills, Station Road, Mirfield, West Yorkshire, WF14 8NA, United Kingdom. Our Customer Service number is +44 (0)1924 481 716 (Mon-Fri 0900-1700). Our VAT No. is 817 3168 28 and our Company Registration No. is 3822664.

Privacy
This site uses the SECPay secure transaction system. All credit card details are scrambled using 128bit SSL encryption when the order is placed so that the information cannot be intercepted. Please note that WE NEVER SEE YOUR CARD DETAILS!
Any personal information collected on this site is only used for the purpose of fulfilling your order or providing the best possible service. We do not use your details for marketing purposes without your permission and we do not pass on your details to other companies. "Cookies" form part of the purchasing system but are not used for any other purpose and are not retained. See our full Privacy statement here.

Returns Policy
To view our returns policy please click here